Privacy Policy

Introduction

Lemon Berry ("we", "our", "us") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 ("POPIA").This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, purchase products, book treatments, subscribe to marketing communications, or otherwise interact with our business.

Information We Collect
We may collect the following information:
 - Name and surname         
- Email address
- Telephone number
- Physical and delivery addresses
- Billing information
- Appointment and treatment history
- Product purchase history
- Communications with us
- Marketing preferences
- Website usage information, including IP address, browser type, device information, and cookies

How We Use Your Information
We may use your information to:
- Process and manage appointments
- Fulfil product orders
- Process payments
- Deliver products
- Communicate regarding bookings and purchases
- Respond to enquiries
- Improve our products and services
- Send promotional communications where consent has been provided
- Comply with legal and regulatory obligations

Sharing of Information
We do not sell your personal information.We may share information with trusted third parties, including:
- Payment service providers
- Courier and delivery companies
- Booking and appointment systems
- Website hosting providers
- Professional advisors where required
- Government authorities where required by law
- All third parties are expected to maintain appropriate confidentiality and security measures.

Marketing Communications
Where you have consented to receive marketing communications, we may send newsletters, promotions, special offers, and updates.You may unsubscribe at any time by following the unsubscribe instructions in our communications or by contacting us directly.

Cookies
Our website may use cookies and similar technologies to:
- Improve website performance
- Understand visitor behaviour
- Personalise user experience
- Measure marketing effectiveness

You may disable cookies through your browser settings, although some website functionality may be affected.

Data Security
We take reasonable technical and organisational measures to protect your information from:
- Loss
- Unauthorised access
- Disclosure
- Alteration
- Destruction
However, no online transmission or storage system can be guaranteed completely secure.

Retention of Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.

Your Rights
Subject to applicable law, you may:
- Request access to your personal information
- Request correction of inaccurate information
- Withdraw consent for marketing communications
- Request deletion of personal information where legally permissible
- Lodge a complaint with the Information Regulator

Changes to this Policy
We reserve the right to amend this Privacy Policy from time to time. Updated versions will be posted on our website.

Contact Us
For privacy-related enquiries, please contact:
Lemon Berry Email: hello@lemonberrysoap.co.za
Phone: +2783 2603615